AOL Autofix? Convenient… but not worth $1500 in long distance…

Wednesday, Apr. 6 2005 | Author: JC

Sure, you guys don’t use AOL… but your parents probably do. Or a friend or neighbor. And maybe you’ve noticed a few less “please fix my computer” calls from them, lately? I know I have… til I got a call from a friend of mine. She’d used the recent AOL Autofix software to resolve some connection issue she was having. It fixed them. And it fixed her bank account, as she discovered a few weeks later, when she received a phone bill with $1,500 in long distance charges… and for a local number, to boot. AOL’s “Fix” was to add a 1 and the area code to her *local* access number. But according to this and this and undoubtedly more, Autofix doesn’t just stop there… it’s delighted to add long distance numbers right into your connection settings. AOL insists it can’t. I watched it happen. My friend got the charges reversed. Yours may not. Be aware. :-)

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6 Responses for "AOL Autofix? Convenient… but not worth $1500 in long distance…"

Matt H.

April 6th, 2005 at 8:17 am
1

AOL sucks

*you’ve got mail*
j

April 7th, 2005 at 12:20 am
2

i wish i could say it’s “unbelievable”! i actually expect just this kind of rubbish from that company… i wanted to trackback to this particular post but didn’t find a link… it’s probably right here somewhere in the most obvious location, though… great site, btw. cheers.
B. Bhatt

November 10th, 2005 at 9:48 am
3

very much time-wasting. I am just trying to find a link for “AOL Autofix”. And I have wasted more thsn 20-30 minutes.
Courtney Gidts

November 11th, 2005 at 4:59 pm
4

I’ve managed to save up roughly $16011 in my bank account, but I’m not sure if I should buy a house or not. Do you think the market is stable or do you think that home prices will decrease by a lot?
JERYYLQ

December 10th, 2005 at 3:06 pm
5

TRIED TO GET LIVE HELP TO HELP AND AFTER AN HR. I HAD MINIMAL HELP PLUS HANGUPS FROM THREE REP’S/// NO I WASN’T BEING NASTY. THEY USE CANNED RESPONSES AND ARE VERY SLOW.. I WONDER IF THE REPS ARE IN INDIA LIKE ALL THE OTHER COMPANIES…LJJ
Ron

February 22nd, 2006 at 2:52 pm
6

It appears that every time I get an automatic update, I start having problems getting connected.