Troubleshooting Your iPod


 

Ever since the first generation iPod, I have heard complaints about various things with the iPod. Battery life, recharging the batter, hard drive problems, etc…

Well it looks like there is a book dedicated to the iPod, and understanding it better. The book is called Secrets of the iPod, and on Peach Pit’s website (the publisher), there is a sample chapter which gives some great information on troubleshooting your Apple iPod.

This content is from Secrets of the iPod by Christopher Breen (Peachpit Press 2002)

Failure to boot

There are a few possible reasons why an iPod might not boot beyond the Apple logo—some benign and others not so.

The Hold switch is on. Go ahead and smack yourself in the head (and then breathe a sigh of relief) if your iPod won’t start up because the Hold switch is engaged.

Drained battery. Among the most benign problems is an iPod battery that’s drained. Plug your iPod into the power adapter or your computer, and let it charge. If everything’s hunky-dory after that, pat yourself on the back for a job well done.

In some rare cases, the battery may not be drained enough for the iPod to be reset. If you’ve tried other solutions and failed, unplug the iPod from a power supply for 24 hours; then plug it into a power source and attempt to reset it by holding down the Play and Menu buttons for 10 seconds.

Confused iPod. If the iPod still refuses to boot, attempt to reset it by pressing and holding the Play and Menu buttons for 10 seconds.

Incorrect formatting. At some point, you might have thought it would be a nifty idea to reformat your iPod’s hard drive—partitioned it to install Mac OS 9 on one partition and Mac OS X on the other, for example. Bad idea. If you’ve formatted the drive in any format other than Mac OS Extended (HFS Plus), the iPod won’t play music files. To put things right, you must restore your iPod .

There are more tips on the site, and reading all the problems that you can have in that list, I don’t know if I would want an iPod, despite it being one of the best selling Mp3 players, and having a nice look and interface.


 

339 Responses to Troubleshooting Your iPod

  1. Phill Bryant says:

    Never had problems myself, but still…

  2. Janet Kowsky says:

    My POD is FROZEN in DO Not DISCONNECT

    Can you Help Thanks

  3. Ian Varnes says:

    I plug my ipod into a pc and the battery is drained within minutes.

    Can you help?

  4. myra says:

    i need help because everytime i plug my ipod in it wont show up and it wont charge and ive tried everything but i dont want to send it back if i dont have to thanks

  5. Salman Kawaja says:

    My iPod does not turn on! The hold switch is not activated, and when I plug the MP3 player into the computer, the computer doesn’t recognise it either. I have been using my iPod for 6 months now, and have never previously had any of these problems.

  6. Michele Graham says:

    Hi,
    My ipod will not play purchased music. It skips right through those songs and lands on songs that I have downloaded from CD’s. Has anyone experienced this and why?

    Thanks

  7. Christy Morris says:

    Michele,

    We’re going through the same thing. If you find a fix, let us know.

    Thanks,
    Christy

  8. Leila says:

    I charged my ipod shuffle and after two hours the battery indicator turned green. so i unplugged it. when i tried to listen to a music, the battery indicator suddenly turned amber and then no more… i recharged it again but the same thing happened. MY ipod is 2 months old…. can you help?

  9. katie says:

    I have an Ipod 5th generation. I have to video files on my computer already, and they play in iTunes, but a pop-up comes up every time I try to add a video to my ipod saying “Some of the songs in the iTunes library including…were not copied to the iPob because they cannot be played on this iPod. I can’t figure out how to play the videos. Can you help me?

  10. mike says:

    i have the exact same problem

  11. Jennifer says:

    I have dnd on screen, I unplugged it but now it is frozen in the dnd screen and I tried plugging it back in and oter stuff, but it just stays there

  12. Jennifer says:

    video ipod

  13. jesse says:

    I have an iPod 5th generation. I have some video files on my computer already, and they play in iTunes, but every time i try to update my iPod and add the videos, a pop-up comes up that says “Some of the songs in the iTunes library including “…” were not copied to the iPod because they cannot be played by this iPod. I can’t figure out how to add the videos onto my iPod and play them there. Can you please help me?

  14. Demetrius says:

    I have two videos that I converted on my ipod and they play. I convert more videos and send them to my ipod but they won’t play? What do I do?

  15. Felipe says:

    hi I am having exactly the same problem as no. 13 (jesse)I have some video files on my computer already, and they play in iTunes, but every time i try to update my iPod and add the videos, a pop-up comes up that says “Some of the songs in the iTunes library including “…” were not copied to the iPod because they cannot be played by this iPod. I can’t figure out how to add the videos onto my iPod and play them there. Can you please help me?

  16. Mario says:

    try videora ipod convertor @ videora.com, it formats the video correctly

  17. Katie says:

    I am having the same problem as number #4 :
    “I need help because everytime i plug my ipod in it wont show up and it wont charge and ive tried everything but i dont want to send it back if i dont have to thanks”

  18. Karen Winslow says:

    my son’s ipod fast forwards through an entire album instead of playing one song at a time at the proper speed. he did try to download some songs from another person’s computer which happened to be a mac. my son’s ipod is a windows ipod. he’s in iraq and has sent the ipod home for me to fix. help, please. is my only choice to restore and then recopy songs to the ipod??

  19. Chad says:

    I have a 4th generation Ipod that I got a couple days ago. I bought it offline and it was previously used by someone else. The problem that I am having is that my Ipod will not turn on. When I plug it into the charger nothing appears. When I plug it into the computer nothing appears and the computer does not recognize it. I tryed to reset it and nothing happened. I have tried several things to try and turn it back on but none of these have worked. Please I need help, is there anything you can do?

  20. Siobhan says:

    I have an ipod video which is frozen on the main menu screen. I had plugged it into my PC at work and it had begun to charge when I had to deal with an unrelated IT query and I pulled the plug on my ipod. And it’s still frozen over 30mins later… It won’t turn off/scroll/do anything! Help!

  21. Marylyn says:

    You know when you plug your Ipod (i have the new ipod) in it says “Do not disconnect” well it wasnt showing up on itunes so i just said forget it and disconnected. Now that do not dis. sign is not going away and my ipod isnt doing anything. I tried restarting it and plugging it back in. NOTHING its like its frozen at that DO not Dissconnect sign!! I just got it christmas 2005 ! HELPPPPPPPPP

  22. tori says:

    i just got my ipod nano for chrtistamas and i havnt dropped it or anything and when i turn it on the aple logo come son and then it goes to main menu but it is frozen from there and i have tryed all the tips like hold menu and select,menu and play/pause and also to toggle the hold switch on and off but my ipod nano WONT WORK i am getting very frustrated and i need help!!!!!! if i could get a aresponse that would be VERY HELPFUL thanks

  23. Brett says:

    i downloaded a video, but cant figure out how to add it to my iPod

  24. kari says:

    i have an IPOD NANO it wont download my playlist – ive restarted it and uninstalled and installed over…whhhy isnt it working??

  25. kari says:

    i have an IPOD NANO it wont download my playlist – ive restarted it and uninstalled and installed over…whhhy isnt it working??

  26. matt says:

    i just go a nano and i uploaded my playists to it and the screen says do not disconnect so its been in my coumputer for 10 hours and it still says that and i just tryued unpluggin it and none of my playists show please help me

  27. matt says:

    i just go a nano and i uploaded my playists to it and the screen says do not disconnect so its been in my coumputer for 10 hours and it still says that and i just tryued unpluggin it and none of my playists show please help me

  28. adam says:

    first of all for all you people that have an ipod video and you have video files already on your computer in itunes all u have to do it right click it and it should say convert to acc and then when you plug your ipod back into the usb u will have the videos. now i have my downloaded videos on my ipod but they don’t have anysound and when i get my videos from podcasts it does have sound so if anyone knows how to get sound please tell me thanks.

  29. Sanae says:

    I have a fifth generation iPod. My computer froze while i was loading songs on it and i discoonnected. Now on my ipod all i see is “do not disconnet” and it is not flashing. PLEASE help me fix it. my iPod is one of my best friends.

  30. Vinny says:

    My ass of a friend broke my ipopd nano screen and told me it was easy and cheap to get it fixed, and its not. he even said apple would do it for free since its only about 4 weeks old. is this true

  31. none says:

    I have 5th gen ipod[video] , and i can easily get the videos on to itunes , but they only play audio like a codec is not present , any one help .

    ALL IPOD VIDEOS NEED TO BE IN MP4 FORMAT ONLY.
    GET A CONVERTOR ,
    VIDEROA GOOGLE IT.
    —-
    why was ipod made by mac…. they’re shit if it was windows we could run a idot wizard be much better .

  32. louie says:

    I got the video ipod and i had some trouble trying to find out how to put videos in it, after i understood i had to convert them, i had them on it…. but the problem is that, the videos dont have any sound… i play one and i see the video but i dont hear anyhting when i raise my volume up and down, plz help

  33. katelyn says:

    how do you make the ipod not say do not disconcet will chraging?

  34. katelyn says:

    how do you make the ipod not say do not disconcet will chraging?

  35. dave says:

    My Ipod video will not play videos with the sound for them. How do I fix it.

  36. besfort says:

    I have an IPod 20GB. The problem that I am having is that i have tryed to update it, in LCD appears to disconnect cable from Ipod and when my Ipod restart, it won’t turn on and windows xp don’t recognize it (always appear icon to disconnect). I tryed to reset it and nothing happened. I have tried several things, also i have tried to disconnect all other device from usb but none of these have worked. Please I need help.

  37. Loukas says:

    hi i am from cyprus, and i have just bought an ipod video 30GB and i have a problem with itunes. basically the sign “do not disconnect” on the ipod never dissapears , and when i say never, never! when i right click , the ipod in itunes, and press eject, a message appears which says “canon eject ipod as files which it contains are being used by another program” . and i can’t figure out what program is using them , i am actually not using any other program! please i really need your help, i am desperate!! thanks

  38. Peter D. says:

    i downloaded a video from limewire and i have no idea how to get it on my new ipod video. I tried dragging the file in the video foldler like you would do with the music. Can you please tell me what to do.

  39. Eli says:

    Hi I hace a video ipod and all the song show up on itunes but not on my ipod ive tried everything i know please help me i am very desperate!!!

  40. Eli says:

    sorry have he he

  41. TJ says:

    My Ipod (30 gig video) will not accept any videos at all…Please help

  42. Morgan says:

    my iPod video just froze halfway through a song…it was transferred from a CD and it has never froze before, i tried putting it on and off hold and holding all the buttons for about 10 secs but it still wont work :( i go nuts at work when i dont have my iPod, can someone please help??

  43. Steve says:

    Are there any know Hard Drive issues with the 5th generation 30G video Ipod’s? Mine failed after about 7 weeks (xmas) and the LCD discolored in the first month. Apple is going to replace the unit but I’m concerned if this is a common problem. At first they wanted to charge (overcharge) me $32 for S/H until I threw a fit and now it’s free. Pretty poor tech support and customer service especially considering what you pay for this unit. You only get one free tech support call/question.

  44. Ben says:

    I’m having the same problem as many seemed to be hvaing. I’d use ivero to convert my files to an mvp format, and then it would easily go on my playlist. After that, though, when I plug in my ipod, it says “Some of the songs in the iTunes library including “…” were not copied to the iPod because they cannot be played by this iPod.”
    I’m goin on vacation soon, and i want viedos on my ipod. Can anyone help?

  45. Josh says:

    I have a 30GB ipod video. i have put the songs in my library and converted them to work eith the ipod. I have then updtaed my ipod and they are on it! However when i play the video on my ipod i can see it however there is no sound playing!! HELP!!!!

  46. Lauren says:

    if someone could help me with this…..i have an ipod nano and about 25 of my artists do not appear under “artists” on my ipod, BUT they do appear under songs, albums, and all the other catagories. does anyone know the cause of this problem?? i’ve already tried restoring, rebooting, and everything else listed.

  47. anonymous says:

    EJECT BUTTON PROBLEM! My ipod is a wideo and the eject button isnt on my computer anymore! So when i disconnect my ipod the DO NOT DISCONNECT sign stays on it…i dont know what to do! can someone fix my problem????

  48. Sunday says:

    i learned how to convert and put videos into my i tunes and i pod. the problem is i can see the video but cannot hear it? i tried to raise the volume but still nothing? please help.

  49. William says:

    I have a 4g nano and when I load songs to iTunes, I only get 90-130 before I max out at 3.7g- the files are converted to AAC and I use the default 128kps for writing, but why are my files coming out so large?

  50. AH says:

    my 20gb ipod will not play any songs. it just skips songs then keeps skiping until it gets to the end then it goes to the first menu. i cant play any songs, any help?

  51. Matt says:

    My ipod was workin un till i told my sister to click the eject symbol and i then un pluged the ipod and she didnt hit the symbol now i have a sad ipod that appers when i try to reset it my computer doesnt recodnize it so i cant restore it

  52. Danielle says:

    My video ipod won’t turn off today. The lock button is not on. I hold down the play/pause like always and it does not turn off. …it only dims for a second, and once I release it, it comes back on. I don’t have a warranty. Am I screwed?

  53. Richard says:

    I am having the same problem as Josh #47:

    “I have a 30GB ipod video. I have put the songs in my library and converted them to work eith the ipod. I have then updtaed my ipod and they are on it! However when I play the video on my ipod I can see it however there is no sound playing!! HELP!!!!” I have Windows XP as well.

    Thanks,
    Richard.

  54. briittt says:

    my ipod when i connect it to my computer says do not disconnect, usual, but nothing is transfered to my ipod even though i have new songs, and the do not disconnect sign never comes off the screen. HELP! i have No clue what to do!

  55. Kristy says:

    I have a 30GB video iPod and no idea what I’m doing wrong. I have downloaded a few MP3′s using both iTunes and Winamp and I can play songs through the computer when the iPod is connected. However, when the iPod is disconnected from the computer and I select a song, it just sits on zero seconds and the song does not play. I’ve even used the iPod utility to reset it and try again… same problem. What am I doing wrong?

  56. carolyn says:

    my ipod screen is frozen on ” Do not disconnect” can you please please please help thanks so much

  57. carolyn says:

    my ipod screen is frozen on ” Do not disconnect” can you please help thanks so much

  58. clancy says:

    ok i tried and tried over and over i got all thers converters and still dosent work i looked on my ipod preferences on itunes and the video section, is hilighted and stuck on DO NOT UPDATE VIDEOS so this is really makeing me made so please tell me what to do thank you very much

  59. Mav says:

    All of the songs were deleted from my iPod so I plugged it into my computer and this bar thing loaded with a disc and magnifying glass above it. Then, I turned it on to regular mode and it says do not disconnect but nothing is loading from my library onto my iPod. What should I do???????
    I have a 15 GB iPod.
    Thanks.

  60. Colette says:

    I recently got Ipod Nano, I didnt use it for a while and it turned on and now it stays stuck in the screen, none of the buttons work, and it wont turn off again, what do i do?

  61. Aly says:

    I was helping my friend out with her ipod and plugged it into my computer to give her some music. Everything worked out and iI added some of the songs she wanted without anything being delted. Then the very next day I went to do the same exact thing. This time my computer thought it was my own ipod and it delted all her songs replacing them with all of mine. this wouldn’t be a real problem except whne i tried to listen to the songs, the ipod just skips over them all.

  62. zach says:

    my ipod screen cracked and now wont turn on play music or any thing , but sometimes like everyother day it will turn on and stay on for like 10 min. dose this mean that my batterys like really dead or is it messed up plese tell me what to do thanks

  63. i put this comment on along time ago and still hav no reply/answer can someone plz help me!!! says:

    I have a 30GB ipod video. i have put the songs in my library and converted them to work eith the ipod. I have then updtaed my ipod and they are on it! However when i play the video on my ipod i can see it however there is no sound playing!! HELP!!!!

  64. cameron says:

    I have videos that I downloaded from Limewire, in mpeg format. In my iTunes video library there is an option to convert videos for ipod, i tried this and it took about 20 mins and played the converted video and it played fine and I could watch it on my ipod, but there was no sound on the converted video!! help me please!

  65. kevin says:

    i have a 30 gb ipod and when i convert videos on itunes and put them in the ipod i see the video but theres no volume

  66. Trey Coleman says:

    I converted a video on iTunes and the picture is great, but it has no sound! I played it on iTunes and my ipod and neither have any sound, what is the problem?

  67. simon says:

    i am having the same problem as 68 i convert the vidios using itunes but when i play it on my ipod there is no sound.
    Can you help mke?

  68. anthony says:

    i just got a 30gb video ipod and put a music video on it and it played but there was no sound…i have over 200 music videos on my pc and they all play fine on my comp…help please!!??!!

  69. Darlene says:

    I see lots of questions here but where are the answers? My iPod is stuck with a white screen..won’t turn off no matter what.. won’t show menu or anything.. nada…
    I just got it brand new for Christmas.. I am only using 5 of the 30 gigabytes.. I just uploaded a movie to it.. and when I was watching the sound stopped.. I didn’ t have time then to see if it was the movie or the pod so I turned it off and let it charge as it had been off the charger all night.. when I went to use it again the white screen is what I found.

  70. David says:

    I have a video that I converted on my ipod and they play in itunes. Then I update my ipod. They won’t play, on my ipod? What do I do?

  71. Charles says:

    Those having problems with videos and no sound need to check out a program like iSquint or something else based off this: http://ffmpeg.sourceforge.net

    The reason they aren’t playing is because the audio on many videos is not convertable cause it is in a format that iTunes and the iPod cannot understand. Convert them in an outside program and then put them in iTunes…

  72. Pat says:

    i have only just managed to work out how to put the videos on my ipod and now when i play them theres no sound! help

  73. Josh says:

    i have been on the website but dont know wat to download can u plz tell me wat to download thnx alot

  74. Mia says:

    i have limewire and i downloaded a music video and i have the video ipod video 30gb and the video won’t transfer to my ipod. any way it will be able to work?

  75. Ashley says:

    Hey.. my problem is that i am not able to put vidoes on my ipod .. whenever i try to an error messgae occurs saying that it cant be played on my ipod…. when its suppose to because i have de 30gb video ipod… whats wrong?

  76. lucia says:

    om my gosh the same exact thing happens to me, but i can get videos from the istore onto it, but not from limewire its soooooo annoying please someone tell me how!

  77. Jasmine says:

    i have a nano that is frozen. i went to ipod help… they only had help for when it was off….. please help!!!

  78. Ashley says:

    I turned on my iPod nano this morning (it was normal yesterday) after i charged it up and it wont turn off! i went to go turn it off and it seems like the play/pause button isn’t working! but its weird because the play/pause button works when it’s playing my songs! i’ve tried resetting it putting it on hold till it turns off and other things too but it just wont work!!! :( can any1 help me?!?!

  79. Zach says:

    I just got a new ipod mini and it was just fine. Then i put it in my pocket and turned it off. Well, now it is not only on, but the screen is frozen. It says that it is playing the first song on my ipod and hasnt even played a song of it;that is what part it is frozen on. I have tried reseting it, plugging it into an electrical outlet, plugging it into the computer, and even tried turning it off. Nothing is working. Please, if anybody can, HELP ME!!!!!

  80. Zach says:

    I just got a new ipod mini and it was just fine. Then i put it in my pocket and turned it off. Well, now it is not only on, but the screen is frozen. It says that it is playing the first song on my ipod and hasnt even played a song of it;that is what part it is frozen on. I have tried reseting it, plugging it into an electrical outlet, plugging it into the computer, and even tried turning it off. Nothing is working. Please, if anybody can, HELP ME!!!!!

  81. bill says:

    i have a 20 gb ipod that i have not used for a few months. i charged it fully and when i turn it on, the apple comes on the screen and then i hear the hard drive come on, and then the hard drive goes off and the apple disappears and everything is off. When I try over and over again, the same thing happens – which I guess means that the battery isn’t dead?. Resetting by holding the play and menu button does not work. Any ideas?

    thanks

  82. Joe says:

    I keep trying to import a video that I downloaded into limewire, then transcoded with Videora into iTunes, but the video won’t copy onto iTunes. I am transcoding at MPEG-4>QC-VBR 544×408 resolution at 2500kbps, framerate of 29.97fps, and Qmin7, Qmax 2 (supposedly the best setting for ipod to TV). What am I doing wrong?

  83. Josh says:

    if you ipod is stuck on do not disconnect then what yiou have to do is hold down the menu button and the middle button at the same time. do this for about 6-10 seconds and the apple logo should come up you have restarted your ipod and now should work again!

  84. CHuka says:

    My ipod video keeps getting stuch on the do not disconnect screen everytime i try to recharge it.What do i do?

  85. SentX says:

    I’m having the same problem as #2. My IPOD 30G Video is stuck in the “Do not Disconnect Screen”, without being connected to my PC.

    Any suggestions on how to unlock or reboot my IPOD?

  86. Tim says:

    I’m having the same problem as SentX – I’m getting worried – PLEASE HELP! I’ve tried the 10 second thing already…

  87. Chris says:

    Im having a problem with my ipod video it puts videos onto it but not the movies i know it will put the movies on because it has done before i dont know why this has happened. i know that all my videos are in a mp4 format. Please Help

  88. drake says:

    ok if you cant get your songs or videos from lime wire or something go to itunes go to add folder to library and then once it bring up all of your folders go to the limewire one and it should put all the stuff you got on limewire to itunes

  89. drake says:

    ok if you cant get your songs or videos from lime wire or something go to itunes go to add folder to library and then once it bring up all of your folders go to the limewire one and it should put all the stuff you got on limewire to itunes

  90. Jason says:

    i converted my videos and load them into my ipod video. but when i play it, ther is no sound. only animation. HELP!

  91. Hollywood Showtime says:

    I have music from lime wire and than someone put there purchased music on my ipod and nothing workd but the new songs that were put on..It just skips every song until it gets to one she put on…What the hell..HELP!!!

  92. Chris says:

    Hi, I currently have a ipod Video. I had it for about two days. It has totally gone dead. I put it in the charger, put in a USB port, and even tried rebooting it. None worked. Now my computer won’t even read my iPod. I think it might be deffective. It won’t move from the black screen!!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  93. chris says:

    hi, again I have restarted my ipod. This website has the buttons wrong. It’s the menu and select button (found by apple.com under support) This website is only good for posting questions. Don’t use this website!!!!

  94. Kev says:

    I am not able to turn the hold button off on my mini ipod. Anybody any idea how to turn it off and enable me to use the damn thing.

  95. Rachel says:

    Geat site

  96. Ryan says:

    My ipod nano screen lights up brite white and nothing shows. Also it plays music but then shuts off for no reason. Can u help me fix this problem

  97. Cath says:

    hi. i downloaded my videos from limewire and converted them with videora, but when i tried adding them to iTunes, it doesn’t work. i tried adding 2 videos, and only one worked, the other one didn’t…HELP

  98. steven says:

    my ipod video is frozen on do not disconnect screen

  99. jack says:

    the dnd sign is appearing and i accidentally disconnected the ipod from my computer. now, it’s frozen. its doing nothing. i’ve tried almost everything. help please.

  100. Neil says:

    Once I impurt my songs onto itunes i plug in my ipod then it updates but when i pur my ipod on the songs arent there.It is really annoying.Can anyone please help

  101. Kerri says:

    I have limewire. When i try to convert it to itunes for my video ipod it doesnt work. i tired to download videora and that didnt work. can you help please?

  102. Tory says:

    I just bought my 30 GB Ipod about 3 weeks ago. As I was driving to work I was clicking forward pretty fast to get to the song I wanted to hear and the screen froze. The frozen screen says its “Now Playing,” but the timeticker isn’t moving and it isn’t playing. I’ve tryed holding meno and play buttons down for 20 seconds, tryed pushing all the buttons, setting it on hold, etc.etc. Is there a way to fix this? Luckily I got it at Costco, if it is a worst-case scenario.

  103. jackie d says:

    okay so i have an ipod nano i was going to school and i was listening to it then i turn it of and put hold when i was wrapping the head phones i acedently pushed the hold button and when i looked at the screen all you can see was a blue and a yellow line!!! some one help me?????

  104. Noodle says:

    I dunno what the heck I did but I was done using my IPod and the “Do Not Disconnect” thing was up, but when I tried to disconnect it from Itunes it wouldnt let me so I unplugged it…Well now, all it’s doing is showing the Apple logo, then going to a picture of a folder with an exclamation point beside it. >_I dunno what the heck I did but I was done using my IPod and the “Do Not Disconnect” thing was up, but when I tried to disconnect it from Itunes it wouldnt let me so I unplugged it…Well now, all it’s doing is showing the Apple logo, then going to a picture of a folder with an exclamation point beside it. >_< What’s wrong with it?

  105. AnnA says:

    I was putting pictures on my ipod, but accidently the chair went “over” the cabe and the usb disconnected a little from the computer. But now my i pod is stuck on the do not disconect, and i tried all the steps, like hold the hold on and off, then pressing select and menu(since it’s the ipod video), but unfortunatelly, nuthing has worked ;((( i’m so sad, nd i’m scared it won’t vnever work again. WHAT SHOULD I DO????? HELP HELP HELP I”M DESPERATE I LOVE MY IPOD AND I DON”T WANNA LOOSE IT

  106. adam says:

    i have a 30GB ipod video. i can watch the music videos but no sound comes out.
    can someone help me

  107. Casey says:

    Hey i have a 30GB ipod video black. I convert music videos using itunes but the video won’t play sound. The only ones that worked were the original quicktime videos. Help me please

  108. michelle says:

    I have a video ipod and like amny others have downloaded music video and it would not show or play on my ipod once i added it, so i converted it and the video played on my ipod but with NO SOUND! Ive tried EVERYTHING to adjust the volume but the file has no sound! please help asap!

  109. Bryan says:

    I need help with my 4GB Ipod Mini, Whenever i turn it on the apple icon comes on then it goes to a ipod with X eyes then it turns off, please help.

  110. danielle says:

    ok I have the exact same problem as #37 how do i fix it?

  111. Julia says:

    i also have the same problem as #37 and #112, and its happened twice in a row with me… i returned my previous ipod because i thought it was defective. clearly, that’s not the case. i would love any help you could give me. thanks.

  112. Josh says:

    if your ipod has do not disconnect sign stuck on the screen simply hold down the centre button and menu button at the sane time and wait until the apple sign appears then turn your ipod on again and problem solved!!!

  113. Josh says:

    if your ipod will play videos but no sound here is the solution…………………….
    go on the videora website and download the downloadable for video ipods now you convert videos through this program and problem solved!!!!!!

  114. Alycia Day says:

    hi i have had my ipod mini for bout 6 months and the past few weeks the battery has been screwing up and now it wont turn on at all even when i plug it into the computer i need help

  115. Mark says:

    I cant play anything in my ipod anymore since a little accident on itunes. all my files are mp3 and now, nothings playing!!! it skips every song!!! HELP!

  116. dylan says:

    hay i just got the new ipod 30gb for my birthday, and cant play movies on it the movies show up on itunes but not on the ipod HELP???

  117. Anna says:

    i am having the same exact problem as #21 Marylyn..i unplugged my ipod from the computer while it said do not disconnect and now it wont go away..ive tried just about everything..and i got it today..ugh help )-:

  118. John says:

    I’ve seen this problem posted many times. (I think we should be able to see the answers to questions to prevent reposts). Anyway, when I go to charge my Ipod it says “Do Not Disconnect,” and it says that for ever so I finaly disconnect it, and it keeps on saying that, and appears to be frozen

  119. daniel says:

    the menu button on my ipod mini wont work, if i use the select button then i can not get off of the option that i selected. i think it has something to do with the hold button because it happend before when the hold button was put on, but i dont know how to fix it.
    can you help
    thanks

  120. jason says:

    when I try to put a dvd on my ipod it plays fine but theres no sound what do I do

  121. Jessica says:

    when i switch on my ipod a folder comes up with an exclamation mark and the http://www.apple.com/support/ipod comes up. ive tried to go onto the website but still nothings works. can u help me get my ipod to work? thanks

  122. Maria says:

    i got some soccer videos on limewire but i dont know how to get them to play on itunes so i can put them on my ipod. With songs you can like share them and have it be played but i dont know how to to do that with videos. PLZ HELP! thanks.

  123. Tasha says:

    When I look in my library. I have 243 songs. But on my ipod, only 193. It’s not uploading all of my songs and it isn’t just downloaded ones, because it has uploaded some of them. It’s really bugging me, because it won’t upload my favourite song, or the whole of my From First To Last album. Help? xxx

  124. Dardan says:

    I have the solution to #125, if the songs are the ones that you have downloaded off such downloading programs then you have to do them a different way and that is where you open them from the Shared File.

  125. Dardan says:

    i also have just the ight thing for #124, when the video is done “clear” it and then go to iTunes, and click on “File” after tha click on “Add To Library” and it will be added to your library.

  126. Dardan says:

    #120, that is because you have to safely remove the hardware before you disconnect it.

  127. Dardan says:

    For any of you guys whos Ipods say “Do Not Disconnect” and you cant get that sign off, it seems to be frozen, well then plug your charger back in it, and on the bottom left of your screen, you will have an icon which is a green arrow, right-click that and click on “Safely Remove Hardware”, and then everything will be back to normal! And people, without “Safely Removing Hardware” your iPod will be less and less cooperative with you so keep everything on the SAFE-SIDE

  128. Erika says:

    hi i am from cyprus, and i have just bought an ipod video 30GB and i have a problem with itunes. basically the sign “do not disconnect” on the ipod never dissapears , and when i say never, never! when i right click , the ipod in itunes, and press eject, a message appears which says “canon eject ipod as files which it contains are being used by another program” . and i can’t figure out what program is using them , i am actually not using any other program! please i really need your help, i am desperate!! thanks

    If you still havent figured out your problem, i can help ya. Alls you gotta do is restart your computer. I had the same problem and thats what i did. hope i helped!

  129. Dave says:

    why is it that every time you turn a nano on the apple logo appears before the main menu. but the ipod video only does it after a really long sleep? and how do i make the apple logo appear on my ipod video EVERY TIME i start it up?

  130. Dardan says:

    Erika, read #130

  131. Brad says:

    Well, holding down the middle button and the menu button helped me re-boot it and get it off of the do not disconnect screen after I removed it from the computer so thanks for that answer. Also, for those with the video ipod, the hold button can be moved to the right to make the ipod not work and to the left to make it work.

  132. valerie weiss says:

    i see the same question above but no answer. number 52–keeps skipping songs and never stops to play

    also bought this at best buy and no owner’s manual in it. just a quick start manual

  133. valerie weiss says:

    i see the same question above but no answer. number 52–keeps skipping songs and never stops to play

    also bought this at best buy and no owner’s manual in it. just a quick start manual

  134. David S. says:

    I have a 30g ipod video. I put movies on it, but when I try to play them, the screen gets completely messed up. Also, if I try to turn my ipod on, a blank white screen will appear, and there is no way to shut it off. the only way to get the menu is to connect it to the computer, and put more movies or music on it, but when I try to play it, the movies get all scrued up, so I shut it off. And when I try to turn it on again, the screen just goes white. WHAT DO I DO???

  135. Ashley says:

    i am having the exact same problem as # 52

    When i try to play a song it doesnt play but skips through all the songs until the end and then it goes back to the menue and when you click pause it will pause though

  136. Abraham says:

    ok… i’m dying here, my ipod video is playing without volume when it comes to playing videos. everything else is fine, the volume on the regular audio songs are fine. but the videos are playing with no volume.. i need the bigest help…. plz help me.

  137. Chloe says:

    ok i plugged my ipod mini into the usb thingy and it opens itunes but does not show my ipods playlist but it charges so is there a way to get my ipods playlist back on there.

    thankyou for your help
    [ if you give me any ]
    xx.

  138. Kevin says:

    Same problem as number 32.

  139. Savy says:

    this si so stupid! when i plug my nano into the computer for charging, thhe stupid “do not disconnect” screen won’t go away. it’s been like this for months. when i didsconnect it, the ipod is perfectly normal.how do i make the ‘do not disconnect screen” go away when i charge my nano??? plz help meee!!!

  140. Rebekah says:

    SAme problem as #142, I have a mini though. The do not disconnect screen will just not go away period!

  141. Dardan says:

    Hey everyone, here are some solutions to your Ipod, when you get a video but it wont play any sound, you have 2 choices, youcan either look for it on Google (Google will play video and sound guaranteed) and you cal download it off of there, or you look for it in mp4 format, NO OTHER FORMATS WILL BE READ BY THE IPOD, ONLY MP4!!!

    Now if your Ipod’s “Do Not Disconnect” sign wont go away, then simply just hold down the play button and turn it off and then back on, or plug it back in your computer, and on the bottom right there will be a green arrow. Click on that and then click on “Safely Remove Ipod” and then on “USB Apple Device” or something like that and then you will have it back to normal, “WITHOUT SAFELY REMOVING IT, IT WILL NEVER COOPERATE WITH YOU AGAIN AND IT WILL TURN CRAPPY!!!

    iF THERE IS ANY OTHER QUESTIONS PLEASE NOTIFY THIS NUMBER

  142. Mark says:

    okay. i think i got a new problem. whenever i’m playing a song or video on my ipod, it just PAUSES all on its own. i first just lived with it, but now it does it all the time and i’m sick of hitting the play button a million times. can any one help.

  143. Logan Bessette says:

    to all the video problems use videora

  144. Anna says:

    my ipod says it’s ok to disconnect but it’s already disconnected i need help

  145. jennifer says:

    my ipod nano won`t turn on anymore.
    it worked fine all this time but now it just won`t turn on at all.
    i plug it into the comp so that it will charge.
    it won`t even charge.
    nothing appears on the screen
    HEEELLLPPPP !!!

  146. Richard says:

    My Ipod will not shut off. It seems to be operating as normal in every other aspect…it just won’t shut down. Any help on how to get it to shut off…and ultimately back on.

  147. Dan says:

    my ipod wont charge, and it cant turn on because the battery is dead…it is totally nonresponsive and i feel as if ive tried everthing…i dont want to send it in b/c im going on vacation next week…HELP!!! please!!!

  148. Emily says:

    My newphew was playing with my ipod and now the display screen for “Now playing” is blank. It has the bar with “Now playing,” the battery, and the play icon, but it won’t display the artwork, song title, artist, or the volume controls. Videos and everything else works fine. I’ve tried resetting the preferences, but no go. Any ideas? Thanks a lot.

  149. john says:

    i have a 4 gig nano and it turns then off, on then off over and over again. any ideas on howto stop it from doing that

  150. Ethan says:

    My POD is FROZEN in DO Not DISCONNECT….ands its not connected

    Can you Help Thanks

  151. arti says:

    i am having the same problem as #152..i have an ipod nano..helppppppp pleassee

  152. Ricardo says:

    I have the same problem as #48. Please help!

  153. Tiara says:

    my nano backscreen is blank white. I can move the wheel around, and once in a while hear a song just by clicking around. What is wrong with my screen i can’t see anything but the white screen please help if you know what wrong!!!! please

  154. tiara says:

    my nano backscreen is blank white. I can move the wheel around, and once in a while hear a song just by clicking around. What is wrong with my screen i can’t see anything but the white screen please help if you know what wrong!!!! please

  155. Alex says:

    I have the 30 Gb ipod video and all of a sudden it won’t load to the menu. All it does when i turn it on is show the apple logo then it turns off and restarts to the same point on its own. Can someone tell me how to fix this?

  156. Sharrnee says:

    I tried to put videos in my ipod and they play but there is no sound what did I do wrong?

  157. talha says:

    You know when you plug your Ipod (i have the ipod) in it says “Do not disconnect” well it wasnt showing up on itunes so i just said forget it and disconnected. Now that do not disconnect sign is not going away and my ipod isnt doing anything. I tried restarting it and plugging it back in. NOTHING its like its frozen at that DO not Dissconnect sign!! I just got it in june 2006 pleaseeeeeeeeeeee help me

  158. talha says:

    You know when you plug your Ipod (i have the 30gb ipod) in it says “Do not disconnect” well it wasnt showing up on itunes so i just said forget it and disconnected. Now that do not disconnect sign is not going away and my ipod isnt doing anything. I tried restarting it and plugging it back in. NOTHING its like its frozen at that DO not Dissconnect sign!! I just got it in june 2006 pleaseeeeeeeeeeee help me

  159. Brittany Kellahan says:

    My Ipod’s display screen is frozen on one of the songs I was wanting to play. I tried moving it to hold, it didn’t work. I tried turning it off, still didn’t work.. The light is still on.. Help, please.

  160. lorraine says:

    myipodpauses through a song can u help

  161. ben says:

    Im having the same problem as #157:

    my nano backscreen is blank white. I can move the wheel around, and once in a while hear a song just by clicking around.

  162. mattie says:

    my ipod will not update because i am getting a message that says the playlists are no longer existing what is up with that?

  163. mattie says:

    I KNOW I JUST POSTED MY NAME AND PROBLEM, BUT I FORGOT TO TELL YOU SOMETHING. ALL OF MY 194 SONGS WERE DELETED FROM MY IPOD NANO.I WAS WONDERING IF THIS HAS HAPPENED TO ANYONE ELSE IF SO PLEASE E-MAIL ME AT cheerleader_mattie.2012@yahoo.com.I JUST GOT MY $119.94 IPOD NANO ON JUNE 18 2006.IS MY WARRANTY UP YET. THANKS, MATTIE

    *************P.S PLEASE E-MAIL ME IF THIS HAS HAPPENED TO YOU!!!!!!!!!!!!!!!!!!

  164. matt joiner says:

    my ipod will not stop skipping songs, cant ever play them .. plz help fix

  165. anne says:

    Hi, i just got a whole bunch of new songs to add to my Ipod and when i plug it in it charges just fine but it wont update. It says its updating but none of the songs show up. I even tried deleting an older song i did not listen to as much and it was still on the ipod “after updating” i still have plenty of room too PLEASE help me!!

  166. Jenaya says:

    My mom has an ipod nano and I was updating it…but I think I disconnected it without it properly updating and since then when I connect it Itunes doesn’t automatically pop up like it used to. And to add to that…all the music that was on it has mysteriously disappeared. I can’t get it to work now…Please Help!!! Oh yeah, I plugged my 30GB Ipod in and it worked just fine…so I don’t know what the problem is.

  167. andrew says:

    my 30g ipod video only shows a blank white screen and won’t shut off, no matter what button combos i use. can anyone help?

  168. OzoneSoft says:

    HERE’S HOW TO RESET YOUR iPOD Video!

    My iPod video would not shut off, no matter how long I held down the Play/Pause button. But a fix on the Apple site allowed me to “reset” the iPod, now it works fine.

    Here is how I the Apple site told me to reset my iPod:

    (1) Move the hold switch to Hold, then off again, apparently this hold switch toggle is important.

    (2) Press and hold the Menu button (top of the wheel) and press and hold the select button (center of the wheel). After 6-10m seconds the Apple logo should appear. Release the buttons and wait for the unit to reset.

    I don’t claim it will work for everybody, but it worked for me…

  169. thomas says:

    i can not get my ipod to restore to factory settings,a window appears and says a error occurs

  170. Amanda says:

    heyy i love my ipod mini and do not want to get a nano or a video .. but i have the same problem as #6 .. did u every find a way to fix that ? my ipod just scips through all the songs that ive purchased its realy annoying HELP PLEEASE

  171. matt says:

    for those of you trying to get VIDEO AND SOUND…you have to convert the files to MPEG4 using a program. its something like videora ipod converter or somethin like that…i cant remember the name of it because im at work but works like a charm…if you know a little bit about computers should only take a couple minutes to start converting your videos…i have about 30 or 40 working videos WITH sound on mine…lol

  172. vicky says:

    I have aipod nano 30gb video..and i have uploaded 2 videos, but i cant hear audio ..why is this?
    anybody please lemme know..

  173. Hollie says:

    My iPod nano will not allow me to add songs on to it. The “recently added” playlist has added itself to my iPod and it has frozen the playlists on my iPod. Can anybody help me please.

  174. Josh says:

    I Ipod was workingone second then froze on me. i went to reset it and then it told me to go get supprt on apple.comm/support/ipod. any ideas on how to help. my computer now wont reconize it when i plug it in.

  175. Kelly says:

    i have had my ipod for a year, and i cant get it to turn back on! last time i had it on was 5mins ago and it had a full battery now it wont turn back on as if it froze i tryed holding menu and play for ten seconds and it wont turn on i checked the hold button too so can you help me?
    thx

  176. Senica says:

    I have the first model Ipod. The problem with my Ipod is a folder comes on it with an exclaimation mark. It charges and all that, but the light won’t come on or neither will it play songs. I tried to re-boot it and that didn’t work. Is there a way to reset it or anything? Can you help me?

  177. Rita says:

    i have a 5th generation ipod but i can’t quite understand the video part of it i have video files from my camera and they play on itunes but when i convert them to play on my ipod they play but i have no sound like i did in itunes please help me figure this one out

  178. Hannah Kellett says:

    Hi i am having the exact same problem as #138

    When i try to play a song it doesn’t play but skips through all the songs until the end and then it goes back to the menu but if you click pause it pauses.

  179. vaaaander says:

    if u have no sound using the itunes video converter, use videora, it will work fine, atlhough some converted videos will not play at all, anyone know how to fix this?

  180. Shannon says:

    My daughter’s Ipod video is froze on the songs screen, she went to charge it and its still froze how can she reset it?? Its almost a year old and she never charges it all the way, sometimes I find it and charge it for her so Im not sure if thats the problem or not.

    Thanks

  181. Adie says:

    I’m having the same problem as #152 and #155

    Now Playing screen is blank when something is playing……

    Any ideas what to do

  182. Rachel says:

    My iPod nano screen says Ok to disconnect and it wont go away. Nor turn on or anything its frozen solid.. what do i do?

    thanks

  183. BillyBobJoeBThrorton says:

    My 4 gig Ipod mini is outta juice and it wont charge. I dropped it while skating and it froze. I try recahrging it but the dumb appel logo comes up. Itunes also wont recognize. The apple logo also comes when i try to turn it on and makes a noise like the harddrive is going to blow up and goes balnk. It wont even start. This thing is a piece of $h1T! any tips to fix this. PLZ help!
    Thnx.

  184. Justin says:

    My Ipod nano will not turn off. It will pause and play but when i hold down the play button it will not power off.

  185. Nicholas says:

    My ipod video 30gb can only play on one side of my headphones, I’ve tried so much stuff, but nothing, any suggestions, Thanks.

  186. Tamiko says:

    I’m having the same problem as #54. My video ipod will not turn off. I press the play/pause button but nothing happens. PLEASE HELP!!!

  187. Nigel says:

    Usually most problems can be fixed by restarting the ipod. Switch the hold button on then off. After that, hold the menu button and the centre (select) button down at the same time for a few seconds. The screen should dim and then go black. Then you will see the apple logo light up on the screen and will boot back up into the menu with your problem hopefully resolved.

    In addition: good practice is to make sure you have the most up-to-date software both on your computer and ipod. It’s all free so no excuses. Then hopefully the problems will be fixed by apple and will never return!

  188. Bobby says:

    I had the “do not disconnect” on the ipod. It’s a 30g i’m not sure what gen just that its color. It was my friend’s and he gave it to me. I unplugged it when my com was off and the display wouldn’t go away. So i opened it and disconnected the drive to reset it completely and now it shows the apple and goes to a sad ipod. I tried to hard reset it and that doesn’t work.

  189. Milos says:

    I have the same problem like no:68 nd 69. Please help me out!!

  190. Hristo Zlatkov says:

    Hi, we plugged the iPod into my laptop before the iTunes program was installed. Since than the message “Do Not Disconnect” appears and doesn’t go away. The iPod also does not appear at the “My Computer items” – what should we do and how can we disconnect it safely? Thanks in advance.

  191. sleepactivist says:

    thanks for the tip on the problem of not being able to turn off the ipod. by the way, do I have to constantly check apple for ipod updates or is this automatic on itunes when i log on? thanks.

  192. nrd says:

    I have an ipod video 30GB. The sign “do not disconnect” on the ipod never dissapears.I tried restarting it and plugging it back in. NOTHING its like its frozen at that DO not Dissconnect sign!! Can any one help

  193. veronica says:

    i have the same problem as #197… the Do not disconnect wont go away… I just bought it it’s new… Can you help me?

  194. Kimberly says:

    I disconnected my ipod when it said Do Not Disconnect. now my ipod is frozen. and my itunes doesn’t even say that my ipod is connected. Please help.

  195. cheyney says:

    when i went to import songs to my ipod one day it somehow deleted all the songs from itself and now my computer will not reconize the ipod and i cannot restore any of the songs to it….what could be causing this and how do i fix it?

    please email me!

    thank you!

  196. cheyney says:

    i need help again!
    im not sure if you can help me with this but….

    when i go to open itunes there is always an error mesage that pops up that says, exactly:
    itunes.exe has been set up to run in compatibility with an older verson of windows. for best result turn off the compatibilty mode for itunes.

    the problem is, i dont know how to do that or where to find out how to do that.

    is there anyway you can help me figure out where to go and what to do to turn off the compatibilty more for my itunes?

    this is so very much appreciated!

  197. Olya says:

    My ipood has been having problem for over 3 months now, sometimes it stops responding and the songs just automaticly change but it doent play. When it firl happened i let the battery run and then when i recharged it, it was working again.
    But today i was charging ipod and it wouldnt repond to any key.
    please help

  198. gabrielle says:

    i downloaded vidoes from limewire and imported them to my ipod…the videos work on my pod, but the sound doesn’t play. The videos play with sound on itunes, but they dont have sound on my pod…HELP ME!!!!

  199. branden says:

    my ipod doesnt play video with sound. i download video and everything works in i tunes and on micro media but on my ipod the video plays with no sound.what am i doing wrong? please help!

  200. David says:

    My daughter transferred songs to her ipod nano but they don’t show up on the screen and so can not be selected for play. The songs do appear to be on the ipod since when she links it to her laptop she can view the contents of the ipod and the music files are there. How do you fix this??

  201. Kodjo says:

    I was charging my iPod using my laptop, whilst also on the internet, i think its a 4G iPod. so the laptop froze and had to be rebooted, however it was taking longer than i expected, so in my haste i just unplugged the iPod from the computer. it wasnt responding so i deceided to reset only for theiPod to only display the apple icon and refuse to go to the menu screen. What should i do….i’m going hysterical! i’ve had it for only about 3 months.

  202. sarah says:

    SOLUTION: If your iPod will not turn on and your computer will not recognize it, just smack it against your palm and it should start working again. Sometimes the hardware comes loose inside, and 9 out of 10 times a solid whack will set things straight. I did this about two months ago and my nano has been functioning normally with no repeat problems since.

  203. DJ Snake says:

    Hey, i am fixing an iPod Video 30gb for a mate. the iPod was in water and when we tryed it out it does nothing but when you pluge it into the computer a white screen appears but still does nothing. HELP QUICKLY

  204. Beccca says:

    I BOUGHT A MUSIC VIDEO OF ITUNES BUT WHEN I PLAY IT ITS JUS THE SONG WITH A INY PIC IN THE CORNER THAT DOESNT EVEN MOVE, WHY??? HELP PLEASE :( :@

  205. lalelo says:

    i disconnected it when it said do not disconnect. now i can’t play a video i purchased!

  206. Andrew says:

    My iPod will not boot. The Apple logo displays, followed by the File icon. I installed and removed a program a few weeks ago Encyclopodia. I have a PC iPod.

  207. Farhan says:

    I am having the same exact problem as # 14. Can some one help me???

  208. Keith says:

    I am having the same problem as #201. Any help would be nice.

  209. Andrew says:

    I have an ipod nano and now it stopped playing without sound. i wonder what the problem is? can anyone help me? i tried everthing from restoring to resetting. i need help please. ijust bought this couple days ago.

  210. Andrew says:

    I have an ipod nano and now it stopped playing without sound. i wonder what the problem is? can anyone help me? i tried everthing from restoring to resetting. i need help please. ijust bought this couple days ago.

  211. abid says:

    i has problem in video 5th generation video ipod while playing some time automatically turn off. please solve my problem and help me
    thank for you apprciate .

  212. AJ says:

    My Ipod Mini is not responding at all! It only shows the Apple logo. My Pc does not reconize it and notihng i do is workig. I tried resetting it, daining the battery,updating it but it is not responing to any of that. I cant even turn it off. I would have to wait for the battery to die.The ipod was working great yesterday and when i tried it today i met it froze. After trying to reset it all i get is the Apple logo. Can somebody please help me!

  213. watson says:

    i just perchased an i pod and i have been putting music on it and one day while i was listening to it i decided that i was going to remove a song when i went to itunes and plugged in my ipod and tried to remove the song it was gray and it gave me no possibility to click on it to remove it >>>>> if you have an answer for me you can E-mail me at Sonwat2010@yahoo.com…..plz i really need someone to help me

    i have an ipod 80gb video fifth generation

  214. Blandon says:

    my ipod wont charge at all and when i pulg it in the computer it doesnt show up
    help me please

  215. Jay Toole says:

    My iPOD isn’t reconized when i plug it in and i’ve had it for only 4 days now. Does it matter if i accidently plugged the USB chord in to the slot below the USB port? Im curios if this somehow messed up my iPOD. thanx and please help me out on this one

  216. abid says:

    80 gb ipod video has problem while playing songs it restarting ipod please give me solution how to solve these problem thank you

  217. Terrance says:

    i have a 30GB ipod i can see the videos perfect but there is no sound HELP

  218. Terrance says:

    i have a 30GB ipod i can see the videos perfect but there is no sound HELP

  219. Kristin says:

    I have an ipod nano and ive plugged it into my computer and tried to turn it on but nothing happens!! I also tried rebooting it but that wouldn’t work either! we are going to kentucky today and i need something to listen to please help me!!

    Thanks,
    Kristin

  220. Sophie says:

    i have an ipod nano 2GB, and the battery is drained. However, when i plug it into the USB power source hooked up to my Mac, it flashes the apple screen, then the screen goes blank for a few seconds, and then it flashes it again! HELP
    i can’t find any troubleshooting tips anywhere, even on apple.com!!!!!

  221. wll says:

    hi i have an 30GB ipod video 5th generation and i have a problem with itunes. basically the sign “do not disconnect” on the ipod never dissapears, when i right click , the ipod in itunes, and press eject, a message appears which says “canot eject ipod as files which it contains are being used by another program” . and i can’t figure out what program is using them , i am actually not using any other program! please i really need your help!! thanks

  222. Adam says:

    I was listening to my iPod (30G Video) the previous night, the next day I went to turn it on and listen to it. It didn’t want to come on at first, but then it came on and it had a check mark on the screen and up at the top it said Disk Mode. I have always ejected my iPod properly and I don’t understand what is going on. If anyone would kindly help me it would be greatly appreciated.

  223. animegurl says:

    ok. first they tell u 2 use the ipod converter and whenever i convert my videos on my ipod there is no sound. I am startinf to get pissed. Pleaz, can someone help me before i kill the people who made my ipod>
    u came email the step by step info 2 me @ sailormoonk@msn.com

  224. BW says:

    I am having trouble just like number 204. I put the video on like I am suppost to, but for some reason I don’t get sound! Please help me!

  225. Bobert Smith says:

    When i downlaod my videos and convert them. They dont play any audio on itunes or my ipod.

  226. Danny Baldeo says:

    Hi
    I’ve got a question, I just down loaded ahole smack of videos to my ipod however I’m not getting any audio when I view the videos. What worng????

  227. Jeremy says:

    I have a 30 gb ipod and when I plug it into the computer it just shows the batter with the “lighting bolt” through it. After a while the apple screen pops up and stays on for about a minute then goes back to the same screen. This is all it will do. It will not power on or anything else past that.

  228. dave says:

    am using itune seven to add videos to my 30gb ipod all is successfull but sound wont play on my videos.What settings do i have to look at or am i using incorrect format or what the hek aint i doing right?

  229. Talon GER says:

    To Fix the Song bug where you can not see songs under Artist is very simple but very tedious….

    You Have to Make Sure that the songs you can not see have an ‘Album Name’

    next to the Artist Name in iTunes, is a column named ‘Album’ notice how the song that do not appear have no name under ‘Album’ simply put the album name or whatever name you choose in that area, you can do this under you iPod list, not just the iTunes list from your computer….

    Hope this Helps ^.^b

    Der Talon GER

  230. Phil says:

    Hi i have a 30GB video ipod and i tried downloading videos from limewire… I downloaded them and then put them through Cucusoft Ipod Video converter and whenever i try to drag the converted video into iTUNES it just closes on me and i cant put it in what can i do to put the video on my ipod?

  231. Talon GER says:

    #236 Phil

    are your videos in the *.mp4 format??

    if so then the easiest way to get them into iTunes is to:

    Click File in the top right
    Click Add File to Library
    Through the directory Find Your Video
    Select and Click Ok
    should now be listed in your iTunes list, all you have to do is drag the video under iTunes to your iPod…

    Hope this Helps >.>

    Der Talon

  232. Fox claw says:

    i was going to my songs and my nano froze.It wont turn off and i tried to charge it but it doesnt show the symbol either its stuck on my songs list.HELP

  233. Fox claw says:

    never mind,i held menu while pressing the other select buttons intil the apple symbol showed up.IM SAVED….i think

  234. sean says:

    once i play a video on ipod it returns to main menu, after ever video played! how can i play all videos without this happening?

  235. Talon GER says:

    sorry Sean, the Videos will always do that it’s the coding in the Operating System of your iPod

    Der Talon

  236. lucas says:

    My nano is froze on do not discon
    nect

  237. lucas says:

    dose any one know what to do with this

  238. sean says:

    ok, thanks anyways Talon

  239. kyle says:

    my ipod is stuck on a white screen and wen i restart it makes a beep sound and goes back to the white screen

  240. JB says:

    i can put videos on my ipod after converting them but there is no sound? HELP!

  241. CHLOE says:

    how do u put pictures on to ur ipod?

  242. Rod says:

    same problem as # 20, locked up wont turn on or off, or scroll…?

  243. If you are suffering from many physical problems like diabetes

  244. Andrew Wilson says:

    Ok one night i go to sleep listening to my video ipod(battery fully charged) then the next morning I wake up and my ipod’s screen is flashing but not with the backlight(flashing a black screen). It does this for about 2 mins. While it was doing this I tried to turn it off but nothing. I tried charging it but once again nothing. I love my ipod and only had it for about 20 days before it broke. If I could find out what went out on it I could fix it my self. Please I need some addvise in how to fix this. And the hold was not on.

  245. Andrew Wilson says:

    Ok one night i go to sleep listening to my video ipod(battery fully charged) then the next morning I wake up and my ipod’s screen is flashing but not with the backlight(flashing a black screen). It does this for about 2 mins. While it was doing this I tried to turn it off but nothing. I tried charging it but once again nothing. I love my ipod and only had it for about 20 days before it broke. If I could find out what went out on it I could fix it my self. Please I need some addvise in how to fix this. And the hold was not on.

  246. John says:

    hi i have the same problem as 28 i can put movies on my ipod but it has no sound the movies on itunes have sound but the converted ones dont could u help me get the sound plz? ty

  247. Roy says:

    My 30GB video iPod is stuck on with a blank white screen. I plug it into my computer and nothing happens. After it has been plugged into my computer my screens on the computer freeze. When I unplug the iPod the computer works fine.

  248. Talon GER says:

    many people here with frozen iPods please read:

    Your iPod is a miniture version of a computer now when your computer freezes what do you do??

    you restart it, now i am aware that the iPod does not have a restart button so this is the only way i found to un-freeze my Gen 2 Mini…

    let the battery drain >.>

    Der Talon

  249. Jacqueline says:

    I plug my ipod into my computer and get the message that the USB device is not recognized. When I go to the My Computer file it freezes and iTunes will not run and if it is running before I plug my ipod in it will not recognize the ipod and it will freeze up as well. I have restored my ipod to factory settings and I have also reinstalled it numerous times. It used to work just fine and connected perfectly. Can someone please help??

  250. Bobby says:

    my ipod is frozen at the now playing screen

  251. Taylor hughes says:

    my ipod is frozon on do not disconnect and its no pluged into computer please help me

  252. Steffi says:

    My ipod is stuck on the do not disconnect screen and its not plugged into the computer, and when i do plug it back in it says that it has malfunctioned please help me

  253. alyssa says:

    #254, thats what someone else told me to do, it has been on 1/2 for about 3 hours so i dont think that it is draining, mine is frozen of do not disconnect too, and i dont know what to do!!

  254. nathan says:

    ive used videora to convert my vidoes but i still cant copy them into tunes…is there a specific quality you need to chose from the encoding list? dios_de_trueno@hotmail.com if you can help.

  255. Talon GER says:

    Alyssa, you have to wait, iPods take awhile to drain when they are not doing anything >.>

    Nathan, you have to go through iTunes to add the File…

    Please refer to #237 of this site to get the file…

    people please read what other’s post before you post, most likely then not, someone has had your problem

    Der Talon

  256. Cecilia says:

    I HAVE THE SAME PROBLEM AS #260 NATHAN ITS IN IPOD FORMAT BUT ITUNES STILL WONT TAKE IT PLEASE HELP

  257. Jacqueline says:

    How do problems get answered on here? do ppl just post answers or does someone email you answers to your problems bc I posted #255 and have not received an answer… can someone please help?

  258. Brantly says:

    I have a 60g Ipod photo and the screen went out on it. It did not break the screen, the screen is just a blank white all the time. the Ipod still works its just the screen. how can i fix it?

  259. Jag says:

    ok so i jus got a iPod 60gb and i can put videos on my ipod but there is no volume to them, i can play my music just fine, but there is no sound at all with my videos… y is that??

  260. Jack Burton says:

    my ipod wont eject because when i try to itunes says it contains files being used in another application but I’m sure there’s not. Please help.

  261. bob says:

    my ipod is plain white the screen isnt broken when i turn it on i dont see the menu the apple logo nothing but white

  262. Eddie says:

    I got a ipod and it will not charge at all. Sometimes it says on the screen charging do not disconnect but after I let it charge for a long time the battery life is still low. When I tried to press the menu and play button the screen turned blue and went out and that have been 2 days ago and now the screen just blinks and will not charge or work at all.

  263. Adam says:

    My Ipod 20Gb 4th generation, sometimes changes track mid way through the tracks its playing, anyway of solving this issue? Please help

  264. Alex says:

    My ipod has frozen it won’t come up on my computer, it won’t charge and when I press menu and centre which was recomended on the itunes music store it still does not turn on. Could you tell me what to do to get my ipod working again whitout making me go to a store to get it fixed.

  265. Taylor says:

    When i plug my ipod in my computer it recognizes it as my ipod but all it says is “Do Not Disconnect” and never goes away and also it wont let me upload any new music onto my ipod.

  266. Stephanie says:

    MY IPOD IS BEING A REAL PISS OFF!
    i have the ipod, like the Newest one,
    the Ipod Nano, with the Colors..Well i like tryed turning it on AND IT WONT TURN ON!!
    i tryed doing all the Advice to Boot it up and it still Wont Turn on…like my friends were just telling me how there Battey Broke or theres NEVER turned on again! i Even Cryed to my Mom!.. im So Pathetic..

    What the Hell Should i Do

  267. Nick says:

    I have a 5th generation ipod video, and I cant get it to turn on. the battery wont charge, and when I try to turn it on, it brings up the icon with the sad-faced ipod and the http://www.apple/com/support/ipod underneath. Also, it makes a clicking noise from inside, with pauses of about one second in between clicks, like this…”clickclick….clickclick….clickclick….”

    My last resort is to take it into the genius shop at my local apple store, but I’d really love to be able to salvage my ipod by myself without having to spend any money. All help is appreciated, thank you!

  268. Nules says:

    Hey, I have a 30G ipod Video (Black). It is only 2 Months old, and well looked after but I was wondering if I can solve a problem I have by myself. I have two movies on my ipod, and when I try to play a movie now, it will only play sound with no picture. All I can see is the same view for an mp3.(ie.length of track etc.) I have reset it by pressing play and menue together but it makes no change. I really hope I can fix this. Can you tell me how?

  269. Briana says:

    Thank you so much! I was freaking out because my ipod nano suddenly froze and I could do nothing with it, it wouldn’t even show in itunes and then instead of pressing the play button down for 10 seconds I tried the Menu button and it worked. Thank you LOL, what a dumb geek I am huh?

  270. Lucien says:

    Maybe someone can help me. My Ipod video 30 Gig works fine but all of a sudden when I plug it into my usb drive it cause itunes to stop responding and the ipod is stuck on the do not disconnect screen. Also when I click on the ipod updater program it stops responding after about 5 seconds whether I have the Ipod pluggged in or not. Anyone have similar problems?

  271. josie says:

    i’ve been using my ipod for like 8 months now and i havent had any problem until know…! i gave format to my computer so i lost all of my songs my ipod had the batery really low so i decided to charge it and at that moment my library which was totally empty was about to sync with my ipod erasing all of my music… so I disconected the ipod and the screen turn off, and now i try to turn it on and the only response I get is two little beeps…! I need help NOW!!! is there something i could do!?!

  272. Joey says:

    Hi my name is joe and i have a proablem with my video ipod. everytime i put a music video or a movie it will play but there is no sound. Does anybody know how to fix this???

  273. josh says:

    there is no sound when i play a movie on my 30gb black movie i pod. what seems to be the problem?

  274. Leanne says:

    Hi I have 2 quick questions :-/

    1) I have an iPod photo 60GB. My iTunes library says I have 5993 songs but I just synced my iPod and it says I have 5973….where are the 20 songs?

    2) we are a family of 3 that all use the same iMac G5, each user has their own acct. How can I get my iTunes Library into my husband’s acct so he can listen to music w/o going into my acct? I also have iPod Rip but the iPod starts to sync everytime I hook it up and I can’t figure out how to manually manage the syncing :-(

    thanks!

  275. Seckin says:

    Excuse me, but I seem to be having troubles with my ipod 30GB. Whenever I convert a video with iTunes to play in my iPod, the video is converted properly, but there is no sound.

    I would appreciate it if someone could inform me on why this is so, and how can I fix it.

    Thank you for your time.

  276. anveshi says:

    my ipod is frozen on do not diconnect and it wont come undone for watever i do can u help me thanks

  277. Jon says:

    i have a 30 gb ipod and when i converted the movies onto my ipod Their is no sound!!! at all i converted them to ipod format but no sound on my ipod

  278. heids says:

    I converted my videos in a hope there would be sound with the video on my 30gig iPod…but how do I get them to show up in iTunes? I tried importing them and all that stuff but it’s being a weener!

  279. killerqueen says:

    all you do is find where the converted files are stored, then click and hold the click then drag it to the ipod in itunes you newb fag hoe

  280. killerqueen says:

    did you buy the conversion software or download it for free cause if you did you are retarded

  281. krystal says:

    my ipod nano wont cut on .i thought it was broke but listening to all these people having problems like me.it make , me think that maybe theres something i can do.i hope it is.i heard to hold down the middle button .also the middle ,and menu button.i even heard on someone who took the their ipod completly apart.its crazy there should be something that we can do with this because i feel that we should get owr money back whether we have a warranty ,or not.its not our fault their are problems with these fuck up ipods.

  282. wahkeen says:

    i have no sound on my computer but just recently i downloaded a music video and i put it in itunes and it was downloaded then it said it can not be played on my ipod why is that ?

  283. Nelly says:

    My nano ipod is frozen and i’ve plugged it into the computer and nothing happened. Its stuck on a song but its not playing. And it’s driving me crazy. And no its not on hold. I’ve tried everything. Any recommendations

  284. Beau Onimash says:

    I have a 5th generation iPod video. I downloaded pulp fiction onto my computer using a progra called DVD Decrypter. I then converted it to the right size and what not using the Videora program. When i try to put it on it says “this file was not added because it cannot be played on this iPod”. Did I miss anything??

  285. Adrian says:

    I-pod videos no sound-

    I have a i-pod video and dowloaded videos put when i play them on my ipod there is absolotuely no sound. Anyone know why? If u do could u please e-mail me or leave a comment please. Thanks so much.

    Oddliar26@yahoo.com

  286. natalie says:

    im having the same problem as number 35. can you help ?

  287. justin says:

    My ipod got frozen when i clicken a song. I hooked iy up to my computer and it still didn’t do anything. I hooked it up to my dock. nothing. What should i do?

  288. smiley says:

    when i put videos on my i-pod they play but there’s no sound

  289. conway says:

    i dont no how 2 put my videos on itunes i tryed dragging them but it dunt wrk but i deleted my video playlist by accident and i dont how 2 get that back either could you help me please ? cheers if you can

  290. Rachel says:

    I got my ipod two days ago, and this morning when I tried to play a song, it froze in the “Now playing” mode. Nothing seems to work.
    I’m so confused! Can you please help?

  291. Sapphire says:

    When my dad was buying his plane tickets for Utah about 1 month ago, this little thing said he got a free silver ipod nano (2gb) and a ski helmet with speakers that you can hook up to the ipod. I’ve only had it for about 1 month. I haven’t enabled disk use yet and it uses Windows. Anywho, about 2-3 weeks ago, my brother let me download some songs (about 50-60) from his CDs. Now, since I used his account instead of mine, it asks me if I want to “Erase and Sync” or “Cancel” whenever I try to do anything. But that’s not the only problem, about 3 days ago, I tried listening to some songs but they wouldn’t play. YOu know how at the bottom of the screen it says how far you’ve gotten into the song (0:01, 0:02, 0:03) and so you know how much longer until the song ends? Well, it won’t even start. And you can hear any sound, even though the screen says “Now Playing”. If I press the play button it just says that its “stopped”. If I fast forward or rewind it just restarts with the apple icon. What the flip do I do? Its making me so mad. My boyfriend told me to restart it or plug it into the computer again, but IT WON”T WORK either.

  292. Hi there, my ipod is 2gb nano …this morning it got stuck in the ‘now playing’ mode and froze…itunes recognises it and does restore but no result.
    pls lemme know the prob and how to solve it.??

    thanks

  293. james says:

    HAVING PROBLEMS WITH YOUR IPOD? CONTACT ME AND ILL E-MAIL BACK A FIX FOR WHATEVER PROBLEMS YOUR HAVING. I WILL BE USING THE EMAIL ADDRESS EARPLUGMAN@HOTMAIL.COM. THIS IS NOT SPYWARE OR A JOKE.

  294. abdirahman says:

    hi all guys i have a prblm with ma ipod.
    my i pod is not working now absolutly coz i think i made some mistake i use to cary files and documents like A Flash Disk so i hv’e had Formated like the Falsh disk after that when i start the ipod it displayes a Folder with this symbol (!) and under the folder i saw this text http://www.ipod.com so is there any body help me if u know this problem plzzz and plzz send to me a msg bye bye all of ya to rahman373@hotmail.com

  295. madison says:

    uhh someone please help me i have tried everything including the five R’s they do not work my ipod wont play ANY of my songs and i have restarted it like 9 times

  296. zachary says:

    i was listening to my ipod nano while walking home and it stoped so i took it out of my coat pocket which contained a pinecone and did that hol switch thing and then pressing enter and play it didnt work it has been frozen for 3 days and even if i connect to the computer or whatever it wont work
    Please help me and my stborn ipod nano!!!!!!!!

  297. angel gonzalez says:

    my ipod turns on but there only a white screen and it only stays there

  298. umar mahmood says:

    I have apple ipod 4 GB ,the hold switch is notactived,and when i plug the ipod into the computer,the computer doesnot recognise it either,i have been using my ipod for 8 months now,and have never previously had any of these problem,i tryed to reset it and nothing happen,i have tried several things to try and turn it back none of these have worked,plz i need help is there any thing you can do

  299. Dominick says:

    My 60gig ipod photo is only giving off fuzzy inerferance sounds instead of playing music. I’ve tried it with various speakers, head phones and cables with the same effect. Is there a simple solution or is my problem serious?

  300. steve says:

    My iPod nano does not turn on! The hold switch is not activated, and when I plug the MP3 player into the computer, the computer doesn’t recognise it either.

  301. Ashley says:

    My ipod 30gb video is frozen on DO NOT DISCONNECT. Ive tried everything can you please help?

  302. Ash says:

    My Ipod 30gb video is frozen on DO NOT DISCONNECT. Ive tried everything can you please help?

  303. Rickey says:

    TO THOSE WHO ARE HAVING TROUBLE WITH GETTING VIDEOS ON YOUR IPOD I HAVE A SOLUTION: FIRST GO TO THE VIDEO AND RIGHT CLICK ON IT, THEN GO DOWN TO WERE IT SAYS “CONVERT SELECTION FOR IPOD”, CLICK THAT AND WAIT FOR IT TO CONVERT. AFTER ITS DONE CONVERTING( IT MIGHT TAKE A WHILE TO CONVERT) PLUG YOUR IPOD IN TO YOUR COMPUTER AND IT WILL DOWNLOAD ON TO YOUR IPOD.

  304. Drei says:

    I have 30 gig video Ipod. It appeared in the screen Do not Disconnect, even I unplugged it from PC its still there but after a while it is gone. however, when I charged it again from my PC it does not appear in Itunes and My computer and again the Do not Disconnect appeared in the screen and frozen. can u you help me? this is my email add. redhorn_33@hotmail.com

  305. Christian says:

    HELP!!! my 80GB ipod video says “please wait, very low battery…”

    ive kept it charging for 22 hours and it still isnt working…wuts wrong??=(

  306. Jessica says:

    I have a 5th generation iPod. And I plug it in iTunes, then I convert my video. After it comes up I’m ready to move it to my iPod. And I do. So in my iPod it says “Jessica’s birthday” thats my video. I eject my iPod and when I go on my iPod to Movies and click on “Jessica’s Brithday” It plays! It plays without AUDIO! Does anyone know why?

  307. stayce says:

    i have limewire and i don’t want to buy music from itunes. what can i do???

    ~stayce~

  308. Alyssa A says:

    i plug my ipod in to the itunes n it says that my ipod is hooked up with a different library and it wont let me add any songs to it.. cane u help

  309. hennah says:

    i have a video ipod– and have downloaded videos– they have been working for like the longest time-suddenly when i play my ipod all the videos dont work- and it worked like the previous day too so i dunno whats wrong

  310. jake says:

    i plug my ipod in the usb port in my computer and it just wont even do anything wont charge wont put songs on it i cant do anything it wont even like now i plugged it in

  311. Rose says:

    hi

    my power went out while my ipod was plugged into my computer and since then it just keeps making these whining clicky noises and flashing the apple logo on the screen, even when i havent touched it the screen light just randomly goes on and off…

    i tried resetting it but still it doesnt work

    i have a new 30gb ipod with video.. please help!

  312. Samantha Seymour says:

    Hi,
    My iPod has decided to only play music in one of the head phones…i have no idea how to fix it…please help!!!

  313. Samantha Seymour says:

    o ya and it isnt the head phones…i have tried many different sets and that isnt the problem

  314. Blake says:

    Hey # 149 i had the same problem and what u have to do is plug ur i pod into a differnt computer or get a new usb cable fome a friend. It worked for me hope it helps u.

  315. Blake says:

    #314 there should be an option to swich ituns or transfer that is what i had to do. u can not use more than one i tunes on a computer. hopr it works

  316. Blake says:

    #319 dos it seem like ur head phones r pushed in all the way because mine did that and i had something stuk in side the plug

  317. stelz says:

    i was on the way to a soccer game and my i pod froze wille it was still playing a song an i tried to fast farward and it froze, the screen is lit up and the battery power is not moving at all it is almost like it is confused HELP i have to use this on the bus rides for sports

  318. Ashley says:

    I have an ipod shuffle first generation and it won’t do anything. It won’t charge, it won’t play, and my computer won’t read it. What’s wrong with it and how can i fix it. If not would apple replace it?
    Thanx

  319. kristy says:

    Hi,
    I seem to be having some problems with my 30GB ipod.
    I can charge it from the wall but when I plug it into the computer USB port it keeps restarting itself and making funny noises. I have tried to reset it, tried putting it into disk mode and formatting it from itunes.

    I have been on this comp for 3 days straight trying to update my music files to my ipod but it is stuck.
    This is sooooo frustrating. Someone please help.

  320. stacie pagano says:

    my ipod is stuck in do not disconnect i’ve tried pushing menu and the middle button at the same time nothing. please HELP……………..

  321. Suzie says:

    Hi,
    My 30gig ipod makes a static sound everytime i try to play music. I thought it was the speakers but I played a video on it and the sound was perfect, it is only when I play music that I have this problem. PLEASE help!

  322. fatema says:

    i just connected my i pod to my computer(mac) and it suddeny got stuck and now its not responding at all its light alwase stays on and its just stuck just on the main menu plz help me if u can plese .

  323. Ruby says:

    Okkk so i have the ipod nano (2nd generation) and i’ve had it for about 2 years. I have all of my songs and everything on my old windows pc. It broke,so now i use my mom’s brand new vista lap top. i downloaded tuneranger to copy all the songs on my ipod to itunes,but when i plug my ipod into my laptop,no matter what usb port i use, nothing happens. it begins to charge,but nothing else.it doesnt show in windows or anything.

  324. taylor says:

    when i plug my i pod in it charges but i tunes does not come up on my computer it was working but now i tunes does not come up

  325. chykymunky says:

    HELPFUL HINT ON DO NOT DISCONNECT PROBLEM!!!!!!!!!!

    HOLD DOWN MIDDLE BUTTON,AND MENU FOR 6 SECONDS

    TOTALLY SAW THIS ON ANOTHER PAGE AND THOUGHT
    IT MAY HELP SOMEONE ELSE

  326. polly says:

    ok so i plugged in my ipod mini the first gerneration and all it does is show an apple sign then sometimes a battery sign but it wont charge it… it will just keep flashing the apple sign n i held down the play n menu button for 10 seconds 2 an still nothing.. HELP!!!ASAP!!!!

  327. katie beth says:

    ok, so basically im gonna preach my iPod problem, but i have a feeling no one is going to help me. my ipod is my life and i need it fixed NOW. i have a 30gb white ipod and its amazing! i plugged it into my dock to charge the other day, and then there was a thunder storm and the electricity went out. since, my ipod has not come on. ive tried resetting it, plugging it into my computer..EVERYTHING. i took it to radioshack and they said that the best thing i could do is send it into apple. but i shouldnt have to do that just so they can rape it, and make me spend a couple hundred dollars for them to fix it, when i could just get a new one. so basically; I NEED HELP..BADD and NOW!!!

  328. sean says:

    my ipod 4 generation wont play music and wont let me restore my factory settings all its dong is showing a white screen.

  329. sean says:

    do any one of yous have an idea how to fix it

  330. darniece says:

    my ipod 4 generation it plays music but i can not see anything and it just beeps while its charging someone please help

  331. Casey says:

    Last night I downloaded a video from limewire and added it to my iPod. When I went to watch it on there, it worked fine, but when I downloaded the second video, I clicked on the title to play it and the screen went blank. I toggle the hold switch, but nothing happens. When I plug it into my computer, it says it cannot recognize the device because it is malfunctioning. Please help me!!!

  332. steven says:

    i cant hear the music when i play my ipod with my headphones but when i put it on the computer it works why is that?

  333. Wil says:

    My POD is FROZEN in DO Not DISCONNECT….ands its not connected

  334. Hayden says:

    I have an 30gb ipod video, when i plug it into an outlet, it says it is fully charged. When i plug it into my PC, it says “Please wait, very low battery” I have left it plugged into my computer for hours and it does nothing. Please help me

  335. Pat says:

    I have an 20gm Ipod which keeps freezing up after about 2 songs, can you help!

  336. Pat says:

    Sorry, I meant 20gb Ipod!

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