6 Responses for "Palm Treo Class Action Lawsuit"

1. werner

   September 26th, 2005 at 5:14 am

   1

   Is that legal????

2. Michael

   November 16th, 2005 at 1:09 am

   2

   I had 3 Treo 650’s in the first two weeks of my Cingular contract. The first device had extremely poor reception. The second device locked up and required hard a hard reset to “un-freeze”. I got a third device about a week later as Cingular was out of stock at the time I went in (week 3). This device worked fine for about 1.5 weeks, then became un-responsive and hard resets did not fix it. The store graciously give me another Treo 650 (Device 4 – 1 month, 4 days). This device rebooted randomly all the time. The store would not give me another phone (I completely understand why), so I went through Cingular warrantee repair, and got my 5th device. I travel the world for my job, so I requested an unlock code for the phone (5th, refurbished device). I got the unlock code the next day. The unlock code sais it worked, but no other carriers cards would work in the phone. Cingular referred me to Palm. I spoke with an agent on October 26th. After explaining all my problems, he said he would get a brand new phone to me in 3 – 5 business days. I called today (11/15/05) as I had not yet received the new Treo (I planed on selling it). A manager from Palm told me they had no record of that conversation (although I have the Support Case ID Number – 3 of them to be exact), and said they didn’t send out new devices. I informed her of the statistics that one unhappy customer equate to at least 50 lost sales, and she could avoid that by simply sending me a new device. She refused. I mentioned the pending complaint against palm and them impact and read her the paragraph about the infinite loop of defective devices circulating. After I finished reading the paragraph, she said, “Thank You for calling palm.” Click…..

   I called Cingular back, and an agent suggested to me that they might be able to get me into a different device. I waited 47 minutes and 53 seconds on hold after explaining my case to the warrentee department, and the agent told me i could get into a Audiovox SMT 5600 or a Blackberry 7100. I asked about a phone of actually a comperable cost (I paid $472.94 after taxes – the Blackberry 7100 (Refurb.) is $69.99 , and the Audiovox SMT 5600 (refurb.) is $29.99 without a keyboard which I need. I told them that was unacceptable, and asked for the number to the Regional Operations Center which I’ve had much better luck with in the past. She told me they didn’t give out the number to the ROC. I tried calling the Cingular Southwest number I still had programed into my phone, but it is disconnected ((714)734-7607 – Bonnie). Anyway, if anyone comes across the Midwest ROC number, please email it to me, or I’ll get it from a store. Hope this makes all you Treo haters feel a little better about your Treo problems. Did I mention that I signed my contract on 6/28/05 – less than 5 months!

3. Barbara Dunaway

   December 19th, 2005 at 8:48 pm

   3

   I’ve had similar problems with my phone, my poor husband gave me the Palm Treo 650 as a wedding gift 10/16/05. I’ve had nothing but problems ever since. I don’t know where to register to be part of this class action suit, can anyone help me???

4. Serious Career

   February 12th, 2006 at 6:57 am

   4

   Just be kind and let the matter pass.

5. Nicorette

   March 22nd, 2006 at 4:37 pm

   5

   Very good.

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   6

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