If you’ve ever owned a Dell product before, you’re probably familiar with Dell tech support. I remember back when I owned my old 8-pound Dell laptop I had so many problems with it. The screen constantly was flickering, it completely stopped working twice. The CD drive broke, and so did the touchpad. Yes, it was a terrible, terrible computer. That’s when I had my first few experiences with Dell tech support. The wait times were long, and the tech support agent was talking to probably 2-4 other people at once. That was a few years ago.

Maybe now, things are a little better. Maybe Dell is so concerned with the quality of their product, that they will even take the steps to fix a product that isn’t broken. That’s what happened to a reader of The New York Times. He wrote an email to Dell praising their 19″ flat panel screen to “balance the negative karma from the assertive complaining I do”. This was the email that Dell sent back to him:

Thank you for contacting Dell about your issue. I’m glad to be of assistance. I sense you are not getting optimal performance from your system. I want to help you get it working quickly so you can enjoy your computer.

I will ensure this situation is corrected. I’m committed to resolve this issue with the monitor.

Please provide the verification requested below so I can send you the replacement for the monitor.

Related posts:

Dell shows off a concept 30″ monitor
It’s official: Dell is acquiring Alienware
Dell Releasing A 30″ LCD
Dell 24″ LCD Review
The Dell Ecoputer

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