They have:

- Rude customer service representatives (I’ve had bad experiences on multiple occassions.)
- User-unfriendly website
- You have to dig a 15-foot hole to finally find their FTP client to upload files

Plus, it doesn’t help clients understand the “web jargon”, when they’re new to websites and getting one started. I’ve seen better hosting programs walk you through it.

There are better hosting companies out there (that don’t use lewd advertising to pitch a sale).

Thank y?u f?r ?ont??t?ng onlin? supp?rt.

Plea?? l?t us kn?w ?f w? can h?lp you ?n any other way.

No plea to try and win back my business. Just a sarcastic and childish response.

I just renewed one of my sites, and could swear the godaddy site has become even more awfully since last.

This time i couldn’t even get to see the final price for what i wanted until i was 3-4 pages into the ordering.
2 years was was pre-choosen, and i wanted to see if what would be the price if i choose another number, but there was no way to do that.
Un-F-belivable!

The site looks like the whole wide web 1.0 has puked up its entire content on every single page.

There is about 0.0001% of useful text hidden in every big giant hairball of content.

And yes, they bombard you with promotions(witch are not bad, usually they are very good offers) but as a client, you need to know what you need, or you end up buying more stuff because their offers are irresistible.

~Mike

I wholeheartedly agree with the upselling critique. Upselling at checkout is commonplace and almost expected in the cyberworld, but I’ve never seen such a high level of abuse. It’s excessive to the point of absurdity. Since I make the majority of my money doing consulting and not selling domains, I’ve never really cared where my customers buy them. But starting several years ago, customers would come back to me and say, “hey I bought that domain name you recommended at Godaddy… it cost me sixty bucks– I thought it would be cheaper!” And I’d say, “Sixty bucks? What’d you buy? A domain name is around ten dollars.”
So they’d show me their receipt and sure enough there would be all these charges for online storage, addons, sometimes hosting – all this crap the customer didn’t need and didn’t even realize they were purchasing. So not only is the GD upselling excessive, it definitely is deceptive.

Hey, even brink-and-mortar retailers upsell (“wanna supersize that?”), and I don’t have a problem with it, but could you imagine if they took Godaddy’s approach? There is a Dunkin’ Donuts shop near me where I go. If I order a cup of coffee, the clerk asks me if I would like a donut. If I say no, that’s it. If Godaddy ran the coffee shop, they would then ask me “would I like a muffin?” No. “do you want a sandwich?” No. “how ’bout an eclair?” NO! “a bagel? Nooooo. “a slice of pie?” and it would go on until I finally walked out. But a lot of online stores, including GD somehow get away with this bullshit and even thrive.

As you can probably tell, I gave up on Godaddy many years back, and highly dis-recommend them to my clients. And to think I was one of their big fans…

FWIW, the two companies I currently recommend are Namecheap.com and Webhostingandmorestore.com. Namecheap gives you a lot for your money, but their control panel is a little bit busy. They also limit you in the types and amount of DNS records you can set (I realize that this will not necessarily be important to the average Joe, but registry-level DNS capabilities are very important to me for my web design and SEM business) so for this reason Webhostingandmorestore.com (or ‘WHAMS’ as I call them due to the long name) is my preferred registrar of the moment. I was so impressed I actually signed up to become a reseller (private only)– not because there’s a lot of money in it (unless maybe I started selling the hosting or one of the other products), but sometimes I’m asked by a client to register 20 or 30 domains at a clip, so I don’t mind at least making a couple of extra bucks for my trouble.

By the way, going back to DNS access for a moment, Godaddy was actually one of the early companies to expose a lot of this control, which I used to appreciate, but their control panel and even log-in system has grown so ridiculously convoluted over the years that I breathe a sigh of disgust whenever a customer asks me to access their GD-registered domains just to change some name servers or the like. I know I’m gonna be wasting quite a bit of time navigating around in that maze they call a control panel.

So, in the end, even though the original post is over 3 years old, its– ironically– probably worse since then, and in any case I enjoyed reading about something that has always frustrated me. I’m also secretly glad that at least a few other people have noticed it too.

Anybody interested in joining the class action against godaddy?

http://forum.abestweb.com/showthread.php?t=124367

nodaddytshirt@yahoo.com

send size and address and phone number and get free anti godaddy shirts

You have two options when checking out: “show me related offers” or “skip straight to checkout.” You chose the first, then you complain that there are too many ads? Give me a break.

I do like the fact that they provide a 1GB mailbox for free with the domain. I’m hosting the website myself but because of not getting control over RDNS from the ISP, I cannot run my own mailserver, so this works out for me. Godaddy hosts the mail, and I host the site. And I pay only ~$10 a year.

Maybe other providers do offer a better deal, I dunno.

I did read about some horror stories about GoDaddy which makes me feel a bit uncomfortable about continuing with them. I’ll keep checking out more registrars until I find one that works the best for me.

Godaddy uses crappy servers.

I personally use hostgator for everything I do web related. The accounts set up fast.. they have cPanel and Fantastico, which works instantly. Just about all features / changes in hostgator are instant where godaddy can take up to 48 hours.

Also who cares about saving $2.00 a month for a cheaper plan… stick with hostgator. Their plans and service far exceed godaddy.

The site was lost and I also got hit with the $150 restore fee. As of this post they are still working on it. It’s my fault for not having a proper back up of the database table but that fee is steep. I guess that I learned my lesson.

By far the best host is mediatemple.com | Top quality for sure. I will be switching to them next year.

I called support and was told that .cn and .tw domains cancel the day of the deadline at 12:02 am, and that is why I should have renewed the day before! I told them I relied on the notices I got from Go Daddy, and he said: “Those emails are only a courtesy, they are not reliable and cannot be counted on.”

Where is that in the fine print?

I was on the phone for 30 minutes, and learned that I could get the three domains back for an extra $50 each. I told him that Go Daddy should pick up the extra cost as it was the result of Go Daddy’s defective notices. He said it was unfair, and that he would bring it to the higher ups, but there was nothing he could do. Two complaints by email, resulted in canned corporate responses that did not even address the big issues of bad management and unreliable notices.

Go Daddy’s “recommendation” is to automatically renew domains 30 days ahead of the expiration date! No wonder, they pick up a full extra 30 days of cash flow in the process! Nice business model. Also, no explanation as to why there was no disclosure of their later claims that .cn and .tw domains are difficult and operate differently than other domains! When were they going to tell us customers?

GO DADDY may sell well, but support is down right deceptive. BEWARE, BEWARE, BEWARE… they tell you not to rely on their own notices!

If you want the anti-GoDaddy then try Hover, http://www.hover.com

Hover sells domain registration with forwarding, domain privacy and DNS services. The only problem with Hover is they don’t sell any web hosting. If you want web hosting, then lunarpages.com is a really good alternative.

I’ve also used domainmonger.com which someone else here recommended, and I like their website too. It’s clean and straightforward. I just wish domainmonger.com didn’t charge extra for domain privacy.

There are companies out there to register your domains with who don’t try to upsell you at every turn.