Lately there have been some problems with Microsoft’s tech support. In fact, someone already made a lawsuit against them because of their poor service and failure to comply with the warranties they issue.

Basically, what happened is that a person bought an XBox 360, and two weeks later it bricked, so he phoned the XBox tech support, since he had a 90 day warranty and the tech support employee “Steve” was extremely rude to him. In fact, “Steve” even shouted against the customer and said:

Steve: (here’s the kicker) I don’t care if you bought your console yesterday, we still show your warranty is expired.

I’ve never had any problems with consoles, however, I can tell you that Sony Vaio Portugal’s tech support is extremely nice and the exact opposite of the behavior shown in the referred article.

Related posts:

Microsoft improves XBox 360’s warranty
Original Xbox support discontinued, MS to upgrade in-warranty Xbox units to 360
Microsoft to give three year warranty for Xbox 360 E74 error
Computer Tech Support gets Reviewed
Microsoft Being Sued over XBox 360 Glitch

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