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Lately there have been some problems with Microsoft’s tech support. In fact, someone already made a lawsuit against them because of their poor service and failure to comply with the warranties they issue.
Basically, what happened is that a person bought an XBox 360, and two weeks later it bricked, so he phoned the XBox tech support, since he had a 90 day warranty and the tech support employee “Steve” was extremely rude to him. In fact, “Steve” even shouted against the customer and said:
Steve: (here’s the kicker) I don’t care if you bought your console yesterday, we still show your warranty is expired.
I’ve never had any problems with consoles, however, I can tell you that Sony Vaio Portugal’s tech support is extremely nice and the exact opposite of the behavior shown in the referred article.
Microsoft improves XBox 360’s warranty
Original Xbox support discontinued, MS to upgrade in-warranty Xbox units to 360
Computer Tech Support gets Reviewed
Microsoft to give three year warranty for Xbox 360 E74 error
Microsoft Being Sued over XBox 360 Glitch
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One Response for "Microsoft’s XBox Tech Support shouts at customers with problems"
December 13th, 2006 at 10:28 am
1I called Xbox Live support to cancel my subscription the day it had renewed. I know they can refund it and cancel the service since I had asked them before to do it. I get this lady, and after the usual pitches and attempts to keep me on the subscription, she began to reprimand me for canceling.
Ended up being very rude to the lady.
Wasn’t so bad, though. Least she wasn’t Indian.
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