AOL Autofix? Convenient... but not worth $1500 in long distance...

AOL's Autofix software sends your long distance bill into "high speed"

By JC

Sure, you guys don’t use AOL… but your parents probably do. Or a friend or neighbor. And maybe you’ve noticed a few less “please fix my computer” calls from them, lately? I know I have… til I got a call from a friend of mine. She’d used the recent AOL Autofix software to resolve some connection issue she was having. It fixed them. And it fixed her bank account, as she discovered a few weeks later, when she received a phone bill with $1,500 in long distance charges… and for a local number, to boot. AOL’s “Fix” was to add a 1 and the area code to her *local* access number. But according to this and this and undoubtedly more, Autofix doesn’t just stop there… it’s delighted to add long distance numbers right into your connection settings. AOL insists it can’t. I watched it happen. My friend got the charges reversed. Yours may not. Be aware. :-)

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