Microsoft sued for bricking XBox 360s with patch
It seems like complaining about the Playstation 3 is yesterdays news. Nowadays, it’s the XBox 360 and the Nintendo Wii which seem to be getting all the attention. Today we have Kevin Ray, an XBox 360 owner who recently got upset after Microsoft told him that he needed to pay $140 for them to repair his console. However, the reason why the console became useless was because he did a firmware update that Microsoft issued.
According to a copy of the complaint seen by Ars Technica, Kevin Ray was a happy Xbox 360 player until November 1 of this year, at which point he updated his console with the Fall 2006 Update. After installation, his system was unusable, and Microsoft has allegedly refused to repair it unless Ray pays them $140. The class action, filed in a Washington federal court, seeks more than $5 million in damages and free repair of all Xbox 360s damaged by the update.
The worst thing about this lawsuit is that Microsoft has acknowledged this defect, yet, they still choose make the consumer pay for the “mistakes” they made themselves. Even though Sony’s products may not have the quality standards that they did a few years back, they have a much better attitude towards these types of problems as recently shown with their camera defects, which they repaired for free.